Documented, traceable work
We document equipment, changes and requests so technical decisions rely on clear information that your team can share and use.
Service details →Your trusted technology partner
Network support and IT management:
alongside your team, supporting business growth.
When network and system downtime costs your business, you need a responsive team. With over a decade of experience, Heifanet works alongside you in Tehran to support users, manage networks and develop infrastructure—with clear scope, responsibilities and follow-up.
Trusted by Iranian organizationsMeet our clients and read their experiences
10+Years of infrastructure experience
4Specialists with complementary skills
4Clear service options
TogetherWorking alongside your internal team
Technologies we use
Technologies for infrastructure monitoring and management
From monitoring to virtualization and backup, we manage your infrastructure with dependable technologies.
IT management with Heifanet
Support and management for your organization's IT infrastructure
From user requests to upgrade planning, we bring clear ownership and reporting to your day-to-day technology work.
Monitoring and proactive support
We monitor networks and servers to identify early signs of disruption. Response times and out-of-hours coverage are defined in your agreement.
Service details →Optimize IT costs
Clear contracts and specific SLAs help us improve service quality and reduce hidden technology costs.
Service details →Backup and recovery readiness
We review backups, access permissions and recovery needs so improvements align with your business priorities.
Service details →
StandardsA documented, measurable approach
Who are we?
Practical enterprise IT management:
reliability, accountability and purposeful development
Heifanet is a team of four with over a decade of network and infrastructure experience. We consider ourselves part of your organization and stay alongside you from understanding the problem through implementation and follow-up.
- ✓An expert team by your sideMultidisciplinary experience without having to expand your internal team.
- ✓Reporting and clarity at every stageTechnology decisions supported by data, documentation and clear measures.
- ✓Ready to growInfrastructure that is reliable today and can scale tomorrow.
Our plans
Managed network and IT support plans (MSP)
From everyday support to full infrastructure management, choose the plan that fits your organization's stage of growth.
01
Essential IT Support
For small networks, startups and offices.
- Network equipment support and maintenance
- Resolving everyday software and hardware issues
- Remote and telephone support
- Scheduled visits and basic system health checks
02
Network Management
For medium-sized networks and organizations that need a specialist network manager.
- Senior administration and specialist advice
- On-site technician support within the agreed scope
- Ongoing network monitoring and oversight
- Infrastructure standardization and documentation
For infrastructure upgrades
03
Infrastructure Development and Optimization
For organizations with an internal team that need to improve their infrastructure.
- Network infrastructure design and redevelopment
- Optimizing existing networks for better performance
- Level-three technical advice for your IT team
- Advanced backup solutions and security improvements
04
Tailored Enterprise Solutions
Specialist services for larger organizations with unique requirements.
- Designing complex, tailored solutions
- Flexible service level agreements
- Building data centers and server rooms to agreed standards
- Recovery planning and agreed support coverage
Some of our clients
Working alongside organizations with ambition
We work to earn your trust every day through reliable infrastructure, information security and peace of mind for your teams.
Ava Pezeshk Group
Gorji Biscuits
Gene Saze Amen
Rosha Safar Basir
Aria Software Group
Petropack
Shamshiri Restaurant
Hypercell
Paya Pala Avid Qeshm
Tehran Comparative and International Complex
Mim Darou
QFC Restaurant, Tehran Branch
Safir Fasham Restaurant
Sanabel Darou
Tasnim Tejarat Farda
Tebyan Afzar
Ziggurat Consulting
Ab Andishan Azar
Aria Sarv Sahi
Damyaran Arak
Italfluid Geo Energy Arvand
Afagh Amertat Ilia
Tarh va Rahbord Pouya
Gooyesh Language Institute
Pars Pich Company
Izogam Delijan
Espad Pharmed DarouOur clients' voices
When infrastructure works well, growth becomes easier
Our clients describe their experience of working with Heifanet. Each organization's service scope and level are defined in its own agreement.
“
For us, even a few minutes of telephone network or internet downtime means lost orders, dissatisfied customers and damage to the reputation we have worked for years to build. Heifanet understood this concern and provided a comprehensive solution that guarantees 99.99% availability for us. We now know our infrastructure is as dependable as our kitchen, allowing us to focus confidently on serving our customers.
Mr. HayatiGeneral Manager“
Our business depends on immediate, reliable communication with our partners in Iran and around the world. Any disruption to this infrastructure directly affects our reputation and revenue. By providing integrated, secure network solutions, Heifanet has not only enabled uninterrupted communication with our offices at home and abroad, but also assured the reliability and quality of those connections internationally. We now develop our business with complete confidence.
Ms. Asma ShojaeiManaging Director“
Connecting our Tehran head office to the factory and enabling secure remote working for our staff was one of our main challenges. By designing and implementing a secure, reliable WAN, Heifanet minimized communication delays between our two offices. Installing fiber-optic internet transformed the speed of our operations. We no longer worry about outages or slow connections, and our teams in both locations work as though they were in one office.
Ahad NourmohammadiManaging Director, Gorji Biscuits“
At Hypercell, as a major supplier and support provider for mobile modems, support quality and data security are vital to our business. The integrated VoIP solution Heifanet designed and implemented dramatically improved the speed and quality of our customer responses. Alongside this, their precise monitoring and proactive approach to network security and reliability have completely resolved our constant concern about outages and cyber threats. We can now focus with peace of mind on developing our market and satisfying our customers.
Mr. DabiriManaging DirectorStart by understanding your needs
Take the worry out of maintaining your IT equipment.
Get a free initial review and discover which areas of your infrastructure offer the greatest opportunities for improvement.
Request a free initial review →
Frequently asked questions
Every important question deserves a clear answer .
Can't find your answer? Contact us and our team will guide you.
Ask your question →What types of organizations does Heifanet support?+
From startups and small offices to multi-branch companies, factories and large organizations, we design the solution around your infrastructure's size and criticality.
Is support available 24/7?+
Automated monitoring and staff response are different services. Support hours, response times and emergency coverage are defined in the agreement after reviewing your organization's needs.
Can you work alongside our internal IT team?+
Yes. Heifanet can provide essential support, act as a network manager or level-three adviser, or complement your internal team.
How do we start working together?+
Following an initial conversation, we review the infrastructure, document risks and priorities, and provide a clear proposal.
Get in touch
Ready to build better infrastructure?
Complete the form and our team will contact you as soon as possible during business hours.