01
Essential IT Support
For small networks, startups and offices.
- Network equipment support and maintenance
- Resolving everyday software and hardware issues
- Remote and telephone support
- Scheduled visits and basic system health checks
IT services for confident growth
From resolving everyday issues to designing and managing your infrastructure, Heifanet works alongside your organization so technology can support growth.
Heifanet's core services
Four clear options for reliable infrastructure
If you have no IT team, start with essential support. For ongoing oversight, explore network management; for upgrades, infrastructure development; and for combined requirements, a tailored solution.
02
Network Management
For medium-sized networks and organizations that need a specialist network manager.
- Senior administration and specialist advice
- On-site technician support within the agreed scope
- Ongoing network monitoring and oversight
- Infrastructure standardization and documentation
For infrastructure upgrades
03
Infrastructure Development and Optimization
For organizations with an internal team that need to improve their infrastructure.
- Network infrastructure design and redevelopment
- Optimizing existing networks for better performance
- Level-three technical advice for your IT team
- Advanced backup solutions and security improvements
04
Tailored Enterprise Solutions
Specialist services for larger organizations with unique requirements.
- Designing complex, tailored solutions
- Flexible service level agreements
- Building data centers and server rooms to agreed standards
- Recovery planning and agreed support coverage
Getting started
Find the right service for your infrastructure.
Contact us for a free initial infrastructure review and a proposal tailored to your organization.
Request a free review →
How we begin working together
From understanding your needs to measurable implementation
Following an initial conversation, we propose a clear approach that fits your organization's priorities.
Initial review
We review your current setup, risks, pain points and operational goals.
A clear proposal
We explain the service scope, response level, implementation priorities and required estimate.
Implementation and ongoing improvement
We monitor, document and improve the infrastructure in stages.
Before choosing a service
Make an informed decision: what you need to know
The scope of our work reflects your network's actual condition, business priorities and your team's capacity.
How does network support differ from infrastructure development?+
Support and management cover ongoing maintenance and requests. Infrastructure development is a project with a defined scope and handover, such as upgrading servers, redesigning network architecture or improving backups.
How are service fees determined?+
User and device counts, critical services, the network's current condition, on-site requirements and response levels affect the cost. After an initial review, we provide a scope and estimate; equipment and licensing costs are identified separately.
Do we need to replace our internal IT team?+
No. Heifanet can complement your team, act as a network manager or provide technical project advice. We agree on responsibilities with your internal team before work begins.
What information should we prepare for the initial conversation?+
An approximate number of users and branches, key services, recurring problems and your intended outcome are enough. You do not need to send passwords, login details or confidential files with your initial request.