Clear ownership of your network
Your organization gains an accountable technical point of contact, so network, server and access issues are coordinated rather than scattered among different people.
Network Management: a network manager alongside your team
For organizations whose infrastructure has moved beyond occasional support and needs ongoing monitoring, standardization and technical decision-making.
Who is this service for?
When your network needs management as well as repairs
Heifanet does more than respond to faults. We assess the infrastructure, identify priorities and work with your organization on improvements.
Service scope
What does the service include?
Monitoring coverage, on-site attendance and response times are determined by infrastructure criticality and the service agreement.
✓ Included in the service
Typical areas covered by network management:
- Monitoring the network, servers and agreed services
- Technical oversight as a network manager or senior adviser
- Managing access, baseline configurations and controlled changes
- Standardizing and documenting key infrastructure components
- Status reporting, improvement priorities and incident follow-up
- Working with your internal team or on-site technician within the agreed scope
— Outside the standard scope
The following require a separate project scope or agreement:
- Equipment, licenses and third-party service costs
- Full implementation of redesign, migration or data center projects
- Developing and supporting custom business software
- Independent security audits or specialist incident response without an agreed scope
- Round-the-clock response or resident staff beyond the agreed service level
If aging infrastructure or limited capacity is your main concern, Infrastructure Development and Optimization will often be a better fit.
The problem it solves
From reactive networking to operations you can manage
Network management brings technical knowledge and decisions together so your organization can grow on a dependable foundation.
A clearer view of your infrastructure
Monitoring and reporting support decisions based on actual infrastructure conditions, before a problem becomes a crisis.
Less reliance on individuals
Documentation, standards and clear ownership keep network knowledge from being confined to one person's memory or scattered among contractors.
Support for important decisions
For changes, expansion and technical choices, you have a team alongside you that understands your organization's real constraints.
For a dependable network
Bring your network management together.
In an initial conversation, we review your team, infrastructure and business criticality to suggest a suitable working arrangement.
Request a consultation →